Shipping Policy

1. Shipping & Dispatch Methods

Prince Book Distributor may use different shipping methods depending on the destination, product availability, order size, and other operational factors.

• Shipping may be arranged through Shiprocket logistics services.
• Shipping may also be arranged manually by Prince Book Distributor.
• The courier or delivery partner may vary depending on the shipping method and destination.

2. Dispatch From Our Stores

Orders may be fulfilled and dispatched from any store or operational location of Prince Book Distributor.

The dispatch location may depend on product availability, inventory, customer location, order requirements, and operational convenience.

Currently, orders may be fulfilled from our locations including our Narnaul and Ateli Mandi stores.

3. Order Processing Time

Orders are generally processed and prepared for dispatch within 24 to 48 working hours after successful order confirmation and payment, where applicable.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

4. Estimated Delivery Time

• Metro Cities: Approximately 2–5 business days
• Other Cities & Towns: Approximately 3–7 business days
• Remote Locations: Approximately 5–10 business days

These are estimated delivery timelines and are not guaranteed. Actual delivery time may vary depending on the destination, courier service, dispatch location, weather, regional restrictions, holidays, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges may vary depending on several factors, including:

• Delivery location
• Order weight and dimensions
• Number of products in the order
• Shipping method
• Courier service availability
• Promotional offers or free-shipping eligibility

Any applicable shipping charges will be displayed during the ordering or checkout process, where applicable.

6. Order Tracking

Where Shiprocket or a trackable courier service is used, tracking information may be provided after the order has been dispatched.

Depending on the shipping method, tracking details may be shared through the website, SMS, email, WhatsApp, or other available communication channels.

Orders shipped through manual arrangements may have different tracking or delivery-update procedures.

7. Delivery Attempts

Courier or delivery partners may make multiple attempts to deliver an order depending on their delivery procedures.

If the customer is unavailable, unreachable, or otherwise unable to receive the shipment, the order may be marked as undelivered or returned to the dispatch location.

Additional shipping or re-dispatch charges may apply in certain cases where delivery fails due to circumstances attributable to the customer.

8. Incorrect Address or Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number, and other required delivery information while placing an order.

Prince Book Distributor will not be responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Delayed Shipments

While we make reasonable efforts to dispatch orders promptly, delivery may occasionally be delayed due to circumstances outside our control.

Such circumstances may include:

• Courier delays
• Weather conditions
• Natural disasters
• Strikes or transportation disruptions
• Regional restrictions
• Public holidays
• Unexpected logistical or operational issues

In such cases, we will make reasonable efforts to assist the customer and coordinate with the applicable courier or delivery service where possible.

10. Lost Shipments

If a shipment is reported as lost or cannot be located, Prince Book Distributor may coordinate with the applicable courier or logistics provider to investigate the shipment.

Resolution of lost shipments may depend on the investigation and procedures of the applicable courier or logistics provider.

11. Damaged Packages

Customers are advised to check the package carefully when receiving their order.

If the package or product appears damaged during delivery, please contact Prince Book Distributor as soon as possible and provide clear photographs or videos of the package and product where requested.

Eligible damaged-product cases will be handled according to our applicable Return & Replacement Policy.

12. Delivery From Different Store Locations

Because Prince Book Distributor operates through multiple store and inventory locations, products in the same order may be fulfilled based on stock availability and operational requirements.

This means that the store or location from which an order is dispatched may differ from the location the customer expected.

13. Service Availability

Shipping availability depends on whether delivery services are available for the customer's PIN code and destination.

We reserve the right to use an alternative shipping method, courier partner, or dispatch location when necessary to complete an order.

14. Contact Information

For questions regarding shipping, delivery, tracking, or dispatch, please contact Prince Book Distributor using the details below.