Return, Cancellation & Replacement Policy

1. Return & Replacement Eligibility

A return or replacement request may be considered only in the following situations:

• The product was damaged during transportation or delivery.
• The book or product contains a genuine printing or manufacturing error.
• A wrong product was delivered compared with the product ordered by the customer.

All return and replacement requests are subject to verification and approval by Prince Book Distributor.

2. Damaged Product

If a product arrives damaged, torn, crushed, wet, or otherwise physically damaged during transit, the customer should contact us as soon as possible after delivery.

• The customer may be required to provide clear photographs or videos of the package and damaged product.
• The original packaging should be retained until the issue has been reviewed.
• After verification, an eligible product may be replaced with the same or an equivalent product, subject to availability.

3. Printing or Manufacturing Error

If a book or educational product has a genuine printing or manufacturing defect, such as missing pages, severely misprinted pages, incorrectly bound pages, or a similar production error, the customer may contact us for a replacement.

The issue may need to be verified through photographs, videos, or other information provided by the customer.

4. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

• Provide your order number and details of the product received.
• Clear photographs of the received product may be required for verification.
• After verification, the incorrect product may be collected and the correct product may be dispatched.

5. Return Request Time Limit

6. Non-Eligible Return Situations

Returns or replacements will generally not be provided for:

• Change of mind after placing an order.
• Customer no longer wants the product.
• Incorrect product selected by the customer while placing the order.
• Minor marks or packaging variations that do not affect the usability of the product.
• Damage caused by the customer after delivery.
• Products that have been altered, written in, used, damaged, or intentionally mishandled after delivery.
• Requests that do not fall under damaged product, genuine printing/manufacturing error, or wrong product delivery.

7. No Refund Policy

8. Order Cancellation Policy

Customers are advised to carefully review the selected products, quantities, shipping address, contact details, and other order information before completing the purchase.

9. Replacement Process

Once a return or replacement request is received, our team may review the order details and supporting information provided by the customer.

If the request is approved, we will communicate the applicable replacement process to the customer.

• Replacement is subject to verification.
• Replacement is subject to product availability.
• Customers may be required to return the incorrect or damaged product where applicable.
• The replacement will normally be for the same product ordered, wherever reasonably possible.

10. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address and valid contact information when placing an order.

Prince Book Distributor will not be responsible for delivery issues resulting from an incorrect or incomplete address, incorrect contact details, or other information supplied incorrectly by the customer.

11. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Cancellation & Replacement Policy and our applicable Terms & Conditions.

12. Contact Us

For any return or replacement request, please contact Prince Book Distributor using the details below.