Return Policy

1. No General Returns

Prince Book Distributor does not accept general returns on successfully delivered products.

Returns are not accepted for reasons such as change of mind, personal preference, ordering the wrong product, or no longer requiring the product.

2. Eligible Return Cases

A return and replacement may be considered only when the customer receives one of the following:

• A product that was damaged during transportation or delivery.
• A book or product containing a genuine printing or manufacturing error.
• A product that is different from the product ordered by the customer.

Such cases will be reviewed and verified by Prince Book Distributor before a replacement is approved.

3. Damaged Products

If a book or other product is received damaged, torn, crushed, wet, or otherwise physically damaged during transit, the customer should contact us as soon as possible after delivery.

• The order number must be provided.
• Clear photographs or videos of the package and damaged product may be required.
• The original packaging should be retained until the claim has been reviewed.

4. Printing or Manufacturing Errors

If a book contains a genuine printing or manufacturing error, such as missing pages, severely misprinted pages, incorrectly bound pages, or a similar production defect, the customer may contact us for a replacement.

The issue may need to be verified through photographs, videos, or other information provided by the customer.

5. Wrong Product Delivered

If you receive a product that is different from the product shown on your order, please contact us as soon as possible after delivery.

• Provide your order ID and details of the product received.
• Clear photographs of the received product may be required.
• After verification, the incorrect product may be collected and the correct product may be dispatched.

6. Reporting a Return Issue

7. Non-Returnable Situations

Returns or replacements will generally not be accepted in the following situations:

• Change of mind after placing the order.
• Customer no longer wants the product.
• Incorrect product selected by the customer while placing the order.
• Customer ordered the wrong edition, class, subject, quantity, or title.
• Minor marks or packaging variations that do not affect the usability of the product.
• Damage caused by the customer after delivery.
• Books or products that have been written in, altered, used, or intentionally damaged after delivery.
• Products returned without prior approval from Prince Book Distributor.

8. No Monetary Refund

9. Replacement Process

Once a return issue is reported, our team will review the order details and the information provided by the customer.

If the request is approved, we will communicate the replacement procedure to the customer.

• Replacement is subject to verification.
• Replacement is subject to product availability.
• The damaged or incorrect product may need to be returned where applicable.
• The replacement will normally be for the same product ordered, wherever reasonably possible.

10. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information while placing an order.

Issues caused by an incorrect or incomplete address or incorrect contact information provided by the customer may not qualify for a return or replacement.

11. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return Policy and our applicable Terms & Conditions.

12. Contact Information

For questions regarding returns or replacement requests, please contact Prince Book Distributor using the details below.